Privacy Policy Overview
Your privacy is a priority at our Malaysian flower shop
Introduction to This Policy
We are committed to protecting your information and respecting your privacy at all times while you use our services.
This Privacy Policy outlines the types of personal data collected, how it is used, and your rights under Malaysian law.
What Data We Collect
We gather your contact information, order details, preferences, and site usage for order fulfillment and service improvement.
Information Provided Directly
- • Full name used when placing an order or inquiry
- • Home, office, or delivery address given for flower delivery
- • Email address shared for updates and contact purposes
- • Telephone number submitted for order and service communication
- • Order preferences or special requests submitted voluntarily
Information Collected Automatically
- • Device type, operating system, and browser version
- • IP address for session management and security
- • Usage logs tracking visits, purchases, and navigation
- • Cookies and analytics collected to enhance experience
- • Location data for delivery accuracy, where permitted
How We Use Your Data
Data is processed to handle your orders, communicate updates, improve services, and comply with legal requirements.
- • Contacting you regarding your order process and delivery
- • Providing updates on product availability or service changes
- • Improving the quality of our website and customer service
- • Ensuring compliance with legal and regulatory obligations
- • Marketing communications with your consent only
- • Addressing enquiries or support requests
- • Protecting transaction security and preventing fraud
Our Commitment: We protect your data with physical, electronic, and managerial procedures meeting all legal requirements in Malaysia.
When We Share Information
Personal data is shared only with service providers involved with order processing and regulatory compliance.
Trusted Service Providers
Third parties only access your information for tasks needed to deliver or improve our services, under strict agreements.
Compliance With The Law
We may need to share your information to meet legal or regulatory duties under Malaysian law.
Anonymous Site Usage Data
We use aggregate, anonymous statistics to improve our business and website performance.
Your Data Rights
You can review, update, correct, or delete your personal information at any time under Malaysian law.
- • Right to access your personal data collected by us
- • Right to correct any inaccurate personal data
- • Right to request deletion of your personal information
- • Right to receive your data in common, portable format
- • Right to object to certain data uses in marketing
- • Right to restrict some processing activities
For assistance with your rights, contact us using the information in our Contact section at any time.
How We Protect Data
We routinely update systems and processes to secure your information from unauthorized access and misuse.
Technical Security Measures
- • Secure servers with encrypted connections
- • Regular software and system security updates
- • Strict access control policies for data handling
- • Continuous monitoring against security breaches
Organizational Safeguards
- • Employee training in data privacy procedures
- • Limited data access based on job role
- • Documented incident response protocols
- • Annual policy reviews and improvements
How Long We Keep Data
We keep your data only as long as necessary for order fulfillment, compliance, or customer support purposes.
- • Basic account details stored for order history management
- • Usage behaviors analyzed to improve shopping features
- • Communications kept for tracking support and feedback
- • Transaction records maintained per legal standards
- • Marketing preferences stored where permitted by you
Data is deleted or anonymized when no longer needed.
Cross-Border Data Transfers
Where data is processed outside Malaysia, safeguards ensure suitable levels of protection.
- • Standard contractual clauses for third parties
- • Transfers only for necessary order fulfillment
- • Transparency with users before transfer occurs
- • Regular review of international provider safeguards
Cookies and Analytics
We use cookies to remember preferences, support transactions and gather analytics for better service.
Types of Cookies Used
- • Essential cookies manage site login, security, and basic preferences.
- • Performance cookies monitor and improve website functionality.
- • Personalization cookies remember your style or bouquet preferences.
- • Functionality cookies allow smooth checkout and easy navigation.
You can control cookie use in your browser settings at any time.
Policy Updates and Changes
From time to time, we may revise this Privacy Policy. Updates will be posted and dated on this page.
- • Notifying users by website notice
- • Email notification to registered customers
- • Highlighting updates in customer account dashboard
- • Responding to direct inquiries about policy details
Please check this Policy regularly for updates.
How To Contact Us
If you have privacy questions, you can reach our team by email, phone, or post.
Galenorivio
348, Jalan Tun Razak, Level 41, Vista Tower, The Intermark, Kuala Lumpur 50400 Malaysia
Phone: +60 84-402 8158
Email: content@galenorivio.world
This policy was last updated January 7, 2026
Effective from January 7, 2026