Terms and Conditions of Use
These terms govern the use of our flower shop’s website and services in Malaysia. By placing an order or interacting with us, you agree to abide by them.
Last updated on December 18, 2025
Acceptance of Terms
By accessing our website or purchasing from us, you consent to these terms. Please read them carefully and contact us with any questions prior to order submission.
Definitions
Key terms used in these Terms are explained below for your clarity.
'Service' refers to the floral products, delivery, and related support offered on our website.
'User' means any visitor, shopper, or customer using our online shop or services.
'Order' means a completed transaction made via our website for flowers or related items.
'Personal Data' refers to any information that could identify a user individually.
Service Usage Rules
Users must provide accurate information and may not use our services for prohibited or unlawful activity.
Eligibility
Our services are available to individuals and legal entities fully able to enter binding contracts under Malaysian law.
Parental consent is needed for minors.
User Responsibilities
When using our site, you agree to the following responsibilities to ensure a positive experience for all.
Prohibited Uses
Do not misuse our site or services as outlined below.
Intellectual Property Rights
All content including images, text, and design is the property of Galenorivio. Do not use, copy, or reproduce it without permission.
User Content Policy
Content submitted by users, such as reviews or suggestions, may be used by us to improve services.
Your Rights Over Your Content
You may request removal or editing of your content as described in our Privacy Policy.
Privacy and Protection of Data
We process your personal information in line with our Privacy Policy. By using our site, you acknowledge and consent to this approach.
View Privacy PolicyImportant Disclaimers Apply
Our service is provided with reasonable care, but no guarantee of results is offered. Results may vary.
Disclaimer Notice
We are not responsible for indirect, incidental, or unforeseen damages linked to third party delays or service interruptions.
Limitation of Liability
Our liability is limited to the scope permitted by Malaysian law for direct damages only.
Indemnification
You agree to indemnify and hold us harmless from claims resulting from your improper use of our service.
Resolving Disputes
If disputes arise, we encourage working together for an amicable solution prior to formal proceedings.
Arbitration
Where required, disputes may be resolved through independent Malaysian arbitration.
Arbitration is conducted under Malaysian legal guidelines.
Online Dispute Resolution
You may also use Malaysian online dispute mechanisms if applicable for service issues.
Review ODR InformationSeverability
If any provision is found invalid, remaining terms continue to apply.
Entire Agreement Scope
These terms and associated policies form the full agreement between you and us for service use.
Applicable Local Law
These terms are governed and interpreted under the laws of Malaysia.
Ending Our Service
We reserve the right to terminate access to our website or services if these terms are violated.
Changes
We may update these terms periodically; please review this page for the latest version.
Contact for Questions
For questions about these terms, please contact our support team.
Email Address: content@galenorivio.world
Phone: +60 84-402 8158
Address: 348, Jalan Tun Razak, Level 41, Vista Tower, The Intermark, Kuala Lumpur 50400 Malaysia
Effective Date: December 18, 2025
Version: v2